Cummins Inc. Parts Interpreter in Johannesburg, South Africa

Parts Interpreter

Description

To receive and make enquiries with the objective to do parts sales while ensuring customer requirements are met in a professional manner.

Matric/N3

Sales/marketing qualification - Advantage

Business studies qualification – desirable

Drivers’ License - essential

Telesales experience – Essential

Experience gained in a customer enquiry/assistance department

Parts Sales Experience – desirable

Dealing with customers over the phone

Extensive and up to date knowledge of Cummins Products and systems

Parts System

Qualifications

Remain conversant with company products and services.

Ensure the agreed training is planned and implemented

Actively market & sell products & services

Conduct constructive customer calls by phone and conduct constructive customer calls

Provide product support (handle inquiries, provide relevant information, make recommendations, drive internal processes, etc.) to satisfy customer needs and concerns

Close sales

Build and maintain customer relationships

Ensure that all interaction with customers are professional and in a manner which portrays the company’s standards of ethics and conduct.

Maintain the positive NPS score

Completion of administration

Monthly Reports, Calls updated on Rascal, Changes to customer information advised

Job SUPPLY CHAIN PLANNING

Primary Location South Africa-Gauteng-Johannesburg-South Africa, Johannesburg, Africa ABO Longmeadow

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Aug 8, 2017, 5:30:45 AM

Unposting Date Ongoing

Req ID: 1700040O