Cummins Inc. POWERGENERATION FIELD SERVICE TECHNICIAN in Durban, South Africa
POWERGENERATION FIELD SERVICE TECHNICIAN
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
At Cummins, we are an equal opportunity employer committed to creating an inclusive environment where the diversity of our workforce strengthens our ability to deliver world class products and services to our customers. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, citizenship, gender identity and/or expression, or other status protected by law. Cummins welcomes applicants with disabilities and will make reasonable accommodation to enable individuals to apply and compete for employment opportunities for which they are qualified. We are committed to fostering a flexible environment that supports the balanced integration of an employee’s professional and personal responsibilities and goals.
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request ((TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems
Ability to identify and up sell further service and repair opportunities
Education, Licenses, Certifications
Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
Significant field service work experience
Expert level knowledge of and/or experience with power generation products
High Voltage / Low Voltage experience
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Conduct part installations, troubleshooting, maintenance, service and repairs to Auxiliary and Propulsion engines on marine products.
Conduct part installations, troubleshooting, maintenance, service and repairs to power generation products.
Conduct Standby as per schedule in accordance to Cummins Standby regulations.
To provide customer with the best advice, attitude and that would promote the aftermarket department support repeated sales.
To contribute to the Annual Operating Plan target by implying 85% labour recovery.
Primary Location South Africa-Kwazulu-Natal-Durban-South Africa, Durban, Cummins Distributor
Job Type Shop
Recruitment Job Type Technician
Job Posting May 27, 2019, 4:17:51 AM
Unposting Date Ongoing
Req ID: 1900027M