Cummins Inc. Customer Service Advisor in Middelburg, South Africa
Customer Service Advisor
We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .
In this role, you will make an impact in the following ways :
Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel (Chat/Email/Phone).
Resolve non-routine customer issues through Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Aid improvement projects intended to improve customer experiences and organizational goals.
To be successful in this role you will need the following :
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Excel / MS Windows skills.
Primary Location South Africa-Gauteng-Johannesburg-South Africa, Middelburg, DBU Kilo Street
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Oct 10, 2023, 7:48:01 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 230008HL