Cummins Africa Jobs

Job Information

Cummins Inc. Customer Service Advisor in Middelburg, South Africa

Customer Service Advisor

Description

We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .

In this role, you will make an impact in the following ways :

  • Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.

  • Document customer inquiry information within appropriate Cummins systems.

  • Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel (Chat/Email/Phone).

  • Resolve non-routine customer issues through Cummins processes, systems, and practices.

  • Escalate complex issues providing documentation through process.

  • Aid improvement projects intended to improve customer experiences and organizational goals.

Qualifications

To be successful in this role you will need the following :

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Excel / MS Windows skills.

Job SERVICE

Primary Location South Africa-Gauteng-Johannesburg-South Africa, Middelburg, DBU Kilo Street

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 10, 2023, 7:48:01 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 230008HL

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